Shipping policy

hipping Policy

Thank you for shopping with Mushroom Magic. This policy explains how we get your order to you.

Where we ship
We currently ship within Australia and New Zealand. We do not offer shipping to other countries at this time.

Shipping options and cost
All orders are sent with tracked delivery through Australia Post:

Standard Tracked Shipping — Free
Express Tracked Shipping — Free
Shipping is complimentary on all Australian and New Zealand orders.

Tracking your order
Once your order has been dispatched, we will email you a tracking number so you can follow your parcel through to delivery.

Incorrect or incomplete addresses
Please check that your shipping address is correct and complete at checkout. We are unable to take responsibility for orders that are delayed or lost because of an incorrect or incomplete address. If you notice a mistake, please contact us as soon as possible at reception@mushroommagic.au and we will do our best to help before your order is dispatched.

Delays
Occasionally, circumstances outside our control — such as carrier delays, weather, or busy periods — may affect delivery. We appreciate your patience if this happens, and we are always happy to help you check on your order.

Lost or damaged parcels
If your tracking has not updated for an extended period, or your order arrives damaged, please get in touch with us at reception@mushroommagic.au. We will work with you and Australia Post to locate your parcel, arrange a replacement, or provide a refund where appropriate.

Contact us
If you have any questions about your order or our shipping, please email us at reception@mushroommagic.au. We are always happy to help.